for your serenity

for your serenity

for your serenity

Our sanitary measures

Your health and safety as well as the one of our team members is our priority. Only together can we guarantee responsible behaviour to ensure safety while keeping the uniquely calm atmosphere in our hotel, secluded in the heart of nature.

We've elevated our health and safety protocols and put new measures in place to give you peace of mind. Moreover, the number of occupied guest rooms and suites is limited. Thank you in advance for your understanding and collaboration. We look forward to welcoming you.

  • dolce la hulpe brussels the academy 1072720

    In general

    • Wearing a mask is mandatory in all public areas of the hotel
    • Reminder of basic safety measures throughout the hotel
    • 120 dispensers of hydroalcoholic gel have been placed at all strategic points of the hotel
    • Installation of pedal bins in the hotel
    • For high traffic areas, implementation of one-way traffic lanes in order to limit crossings
    • Training of team members to the various disinfection and protection procedures
    • Team members who, by their function, cannot guarantee a distance of 1m50 from customers or other team members wear masks
  • Dolce la Hulpe Brussels Bar Lounge Chairs

    Reception

    • Limitation to one person per booking for check-in and check-out
    • Plexiglass protection installation
    • Simplification of services offered by the hotel: no luggage service, no babysitting
    • Communication with reception via WhatsApp to limit direct contact.
    • Thorough disinfection of electronic payment terminals and room keys
    • Contactless payments encouraged
  • dolce la hulpe brussels superior room 1417843

    Rooms and Suites

    • The number of guest rooms and suites is limited
    • Rotation of the rooms to reduce the risk of contamination
    • Some items usually present in the room have been removed for sanitary reasons
    • In order to limit the contact between our staff members and the privacy of the guest's room, the rooms are not cleaned during the guest's stay. If the guest wishes new towels, tea, coffee or any other items provided in the room, we will deliver them to the guest' room door in a bag upon request at the reception desk.
    • If the guest stays several nights and wishes his/her room to be cleaned, we charge a supplement of €25 because the protocol of cleaning a room and the thorough disinfection of the contact points increase the cleaning time and require a specific equipment.  
  • Argan Restaurant & Bar

    • The restaurant Argan is currently not accessible to guests 
    • All meals are served in the comfort of your guest room or suite.
    • Wearing a mask is mandatory when you move in our dining areas
    • Creation of a one-way route to limit crossings and respect social distancing
    • Creation of the new Argan terrace offering an airy outdoor eating area at any time of the day
    • Implementation of a service that limits the number of people involved (ordering, preparation, service, clearing, etc.).
      • Disinfection and sorting of deliveries
    • On-site dish cleaning at high temperature.
  • Spa Cinq Mondes Beds Forest Foret Bos Hotel Dolce la Hulpe Brussels

    Spa Cinq Mondes

    • The Cinq Mondes Spa is closed until further notice.
    • Treatments at the Spa Cinq Mondes are available by appointment only.
      • The hammam is inaccessible until further notice.
    • Provision of disinfection products for customers and practitioners.
    • Wearing a mask is mandatory for practitioners and clients.
    • Adaptation of treatment schedules to avoid congestion and waiting times
    • Ventilation between each guest
    • Thorough disinfection of contact points
    • In order to thoroughly disinfect the treatment room before your arrival, we ask you a supplement of 10 euros, whatever the duration of your treatment.

  • Other activities

    • The indoor swimming pool is accessible on reservation.
    • The sauna, hammam and fitness centre are closed until further notice.
    • Walking and biking routes are proposed in the forest from the hotel with complimentary bike rental.  Bikes are disinfected after each use. However, there is a charge for renting an electric bike.
    • Table tennis is proposed indoor.  Equipment are disinfected after each use.
  • meeting water notepads forest view Sonian Forest Foret de Soignes Zonienwoud Vergadering Réunion Dolce la Hulpe Brussels

    Conference Center

    • Capacity chart respecting social distancing setup 

    • New catering options respecting sanitary measures
    • Increased disinfection of each meeting room
    • Availability of hydroalcoholic gel in each meeting room
    • Possibility of setting up hybrid meetings 
    • 2 professional studios dedicated to record or live stream your corporate communications
    • Flexible cancellation conditions up to 7 working days before the event for any event taking place in Q1 2021
    • Staff trained in compliance with sanitary measures
    • Signage in place recalling health measures as well as a circulation plan
    • Evolution of the concept of the Nourishment Hub to a Grab & Go with individual portions to avoid the gathering of participants
    • Additional Grab & Go on the 1st floor of our conference center
    • Virtual and hybrid teambuilding activities
    • A / V support & guidance (example; disinfected microphones)
    • Water in glass bottles is replaced by water in individual format (Earth Water)
    • No more notepads and pencils available at each table but available on request
    • No glasses, sweets on the tables but available on request
    • Wearing a mask is compulsory in the hotel, conference center and in the meeting rooms