for your serenity

Our sanitary measures

Your health and safety as well as the one of our team members is our priority. Only together can we guarantee responsible behaviour to ensure safety while keeping the uniquely calm atmosphere in our hotel, secluded in the heart of nature.

We've elevated our health and safety protocols and putt new measures in place to give you peace of mind. Thank you in advance for your understanding and collaboration. We look forward to welcoming you.

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    In general

    • Wearing a mask is mandatory in all public areas of the hotel
    • Reminder of basic safety measures throughout the hotel
    • 120 dispensers of hydroalcoholic gel have been placed at all strategic points of the hotel
    • Installation of pedal bins in the hotel
    • For high traffic areas, implementation of one-way traffic lanes in order to limit crossings
    • Training of team members to the various disinfection and protection procedures
    • Team members who, by their function, cannot guarantee a distance of 1m50 from customers or other team members wear masks
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    Reception

    • Early check-in and late check-out offered to keep customer lines at the reception desk flowing smoothly.
    • Limitation to one person per booking for check-in and check-out
    • Plexiglass protection installation
    • Simplification of services offered by the hotel: no luggage service, no babysitting
    • Communication with reception via WhatsApp to limit direct contact.
    • Thorough disinfection of electronic payment terminals and room keys
    • Contactless payments encouraged
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    Rooms and Suites

    • Rotation of the rooms to reduce the risk of contamination
    • Some items usually present in the room have been removed for sanitary reasons
    • In order to limit the contact between our staff members and the privacy of the guest's room, the rooms are not cleaned during the guest's stay. If the guest wishes new towels, tea, coffee or any other items provided in the room, we will deliver them to the guest' room door in a bag upon request at the reception desk.
    • If the guest stays several nights and wishes his/her room to be cleaned, we charge a supplement of €25 because the protocol of cleaning a room and the thorough disinfection of the contact points increase the cleaning time and require a specific equipment.  
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    Argan Restaurant & Bar

    • The restaurant Argan is accessible by reservation only
    • Wearing a mask is mandatory when you move in our dining areas
    • Creation of a one-way route to limit crossings and respect social distancing
    • Creation of the new Argan terrace offering an airy outdoor eating area at any time of the day
    • Implementation of a service that limits the number of people involved (ordering, preparation, service, clearing, etc.).
    • No room service until further notice
    • Disinfection and sorting of deliveries
    • On-site dish cleaning at high temperature.
  • Spa Cinq Mondes Beds Forest Foret Bos Hotel Dolce la Hulpe Brussels

    Spa Cinq Mondes

    • The Cinq Mondes Spa is open and products are available for sale in the boutique as well as online in the gift shop.
    • Treatments at the Spa Cinq Mondes are available by appointment only.
      • The hammam is inaccessible until further notice.
    • Provision of disinfection products for customers and practitioners.
    • Wearing a mask is mandatory for practitioners and clients.
    • Adaptation of treatment schedules to avoid congestion and waiting times
    • Ventilation between each guest
    • Thorough disinfection of contact points
    • In order to thoroughly disinfect the treatment room before your arrival, we ask you a supplement of 10 euros, whatever the duration of your treatment.

  • Other activities

    • The indoor swimming pool and sauna are open and accessible by reservation
    • The fitness room is accessible by appointment at the Spa Cinq Mondes. Fitness equipment is offered in 2 rooms in order to respect the social distance of 1m50
    • Many activities are available outdoors and are free for our residential customers (pétanque, tennis, table tennis, bikes, basketball, badminton etc.): equipment are disinfected after each use
    • The hammam is inaccessible until further notice
    • The access to the swimming pool, its terrace and the sauna are limited to a one-hour session per day.  Indeed, after each session, our teams proceed to a thorough disinfection of this area as well as the changing rooms

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    Conference Center

    • Set-up enabling the respect of social distancing
    • No glasses, sweets on the tables but available on request
    • Water in glass bottles is replaced by water in individual size (Earth Water)
    • Increased disinfection of each meeting room and thorough disinfection of contact points
    • Availability of hydroalcoholic gel in each meeting room
    • Wearing a mask is mandatory in the conference centre and the meeting rooms
    • Possibility of setting up a digital or hybrid meeting
    • On-site technical support team trained in hygiene measures while respecting social distancing